Terms & Conditions | Egoli Tours

Terms and Conditions

Egoli Southern African Destinations

Quote Conditions:

Please take note of our Terms and Conditions below:

All quotes are subject to availability unless a provisional booking has been made and indicated in the quote.
The prices quoted are valid for the specific travel dates.
The quoted prices may be affected by unforeseen changes beyond our control, for example tourism levies, taxes or other increases.

Please note that we are quoting the prices in the currencies which are stipulated by the respective suppliers:

ZAR in South Africa,
NAD in Namibia (1:1 equivalent to ZAR),
USD in Botswana, Zimbabwe, Zambia and Mozambique.

All pictures used in our itineraries, quotes and website, are examples and do not necessarily represent the actual room category, view or experience.

Under some circumstances, travelers may have to present a certificate of physical fitness at some lodges or charter flight companies.

Please note that check-in at hotels and guest houses is generally possible between 14h00 and 18h00. If you require an early or late check-in due to flight connections etc. please advise your consultant who will forward the information to the respective hotel or guest house. However, we cannot guarantee any early or late check-in free of charge in advance.

Guests that are checking into safari lodges are advised to do so from 14h00. Please note that the afternoon game drive will start between 15h00 and 16h00 (subject to winter or summer time).
Check-out is generally at 11h00.

Quote Conditions for charter flights in southern Africa

Charter flights with small aircrafts: Some charter companies restrict the individual passenger weight to 100 kg per person for security reasons. In this case it may be necessary to book a second seat. We are therefore required to ask for each traveler’s weight before travel.

Please note that charter flight companies do not allow hard cover suitcases on board and all luggage has to be packed in soft sided bags without a frame or wheels. The luggage restrictions of the respective charter airline will apply. Only 15-20 kg per person are allowed. Your travel consultant will provide you with the necessary information.

Egoli Tours Pty Ltd - Terms and Conditions

1. Introduction

By making a booking with Egoli Tours Pty Ltd, trading as Egoli African Destinations (hereinafter referred to as “Egoli”), you (the client) agree to be bound by these terms and conditions. All bookings are subject to availability and confirmation by Egoli.

2. Payment and Confirmation

A nonrefundable deposit of 20% is required to confirm a booking.
The balance is due at least 35 days prior to the commencement of travel. Failure to pay the balance by the due date may result in the cancellation of the booking and forfeiture of the deposit.
In the event of a supplier applying more restrictive booking and payment conditions than Egoli, we reserve the right to apply the rules of the supplier. Your consultant will advise you accordingly in this case.
Upon receipt of the deposit, Egoli will reconfirm your chosen travel arrangements and issue a confirmation invoice. This invoice acts as your booking confirmation.

3. Cancellation Policy

Cancellations must be made in writing and will be effective from the date received by Egoli.
If cancellation occurs 35 days or more before arrival: 20% of the total amount is charged.
Cancellation less than 34 days before arrival: 100% of the total amount is charged.
We do our best to reduce cancellation fees to as little as possible. Our aim is to always make travel possible in the future by offering a voucher instead of cancellation fees.
In cases of ‘force majeure’ or unavoidable extraordinary circumstances, alternative arrangements or a full refund voucher (excluding deposit) will be offered.
In the event of a supplier applying more restrictive cancellation conditions than Egoli, we reserve the right to apply the rules of the supplier. Your consultant will advise you accordingly in this case.

4. Travel Documents and Requirements

Travellers are responsible for ensuring that their travel documents, including passports and visas, are in order and meet the requirements of immigration and other government authorities. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be the sole responsibility of the traveller.

5. Price Changes and Surcharges

The cost of the travel arrangements may be subject to surcharges for increases in transportation costs, taxes, or fluctuating exchange rates. Egoli will absorb an amount equivalent to 2% of the holiday cost, excluding insurance premiums and amendment charges. Beyond that, any surcharges will be passed on to the client.

6. Changes by the Client

If the client wishes to make changes to the travel arrangements, please inform us as soon as possible. Changes may incur an administration fee and additional charges depending on the nature of the change.

7. Method of payment

Payment via bank transfer to our South African bank account (USD or South African Rand), all bank charges have to be paid by the client.
Payment via our payment partner ROAM Payments into a European Bank account at a fixed exchange rate.
Payment via credit card: Please note that an additional 2.9% of the total booking value will be charged as credit card fee.

8. Liability

Egoli accepts responsibility for ensuring that the services booked with us are supplied as described and that the services we provide are of a reasonable standard.
We are not liable for any damage, loss, delay, inconvenience, or irregularity caused by equipment or service defects, natural disasters, war, civil disturbances, strikes, riots, thefts, sickness, quarantine, government actions, weather conditions, or other factors beyond our direct control.

9. Travel Insurance & Health Advice

We strongly recommend that all clients obtain comprehensive travel insurance to cover cancellation, medical expenses, personal accident, personal baggage, money, and liability for any loss.
It is recommended to contact a doctor before travelling to ensure all medical precautions are taken. We strongly advise all clients to seek medical advice regarding Malaria prevention when travelling into a Malaria risk area. Egoli cannot be made responsible for any health and medical implications.

10. Questions or emergencies

Egoli Head Office is based in the centre of Cape Town. If any traveller experiences any problems or difficulties, please contact your travel consultant at any time. After office hours you can contact us on our emergency cell phone which is available 24 hrs a day. If you call us after hours on the office number stated below, your call will be forwarded immediately to the emergency phone.

11. Quality association

We are a proud member of the Travel Smart Crew.
The Travel Smart Crew was formed in order to offer medium size independent Wholesale Tour Operators the opportunity to obtain strength through combined buying power, whilst retaining their individual entrepreneurial skills and independent management.

12. General Provisions

The content of our brochures and website is the intellectual property of Egoli and is protected by South African Intellectual Property Law.
This agreement is governed by the laws of the Republic of South Africa, and any disputes arising out of it are subject to the jurisdiction of the South African courts.

13. Amendment of Terms and Conditions

Egoli reserves the right to update or alter these terms and conditions at any time, and it is your responsibility to be familiar with them. The latest terms and conditions can be accessed on our website.